EIS Group is pleased to announce Jim Caruso has recently joined the company as executive vice president of World Wide Services, a position which will play a key role in meeting the needs of an increasing customer base and expanding relationships with systems integrators (SIs) and other delivery partners.

Caruso’s leadership will focus on customer success by establishing a world-class services practice that leverages the collective talents of EIS Group, customers, and partners to quickly deliver high-quality insurance applications. Other areas of focus for Caruso include enhancing customer self-sufficiency with emerging training techniques, as well as lowering the cost and time needed to successfully implement insurance core systems through the application of innovative technologies.

“EIS Group has a 100 percent implementation success rate and a track record of providing state-of-the-art technology,” said Caruso. “Building from this solid foundation, I am eager to take EIS Group’s services organization to the next level by expanding our global partner ecosystem and by using technology, methods and resources to ensure everyone involved achieves success.”

Caruso joins EIS Group from Pegasystems (Pega), where he ran professional services and technical education efforts for the company’s insurance and healthcare divisions. Prior to Pega, Caruso directed and managed a succession of high-growth businesses focused on a range of professional services, including global software delivery, information engineering, management consulting, network management outsourcing, and business process automation.

“Helping our customers and partners be successful has always been, and continues to be, our number one goal,” said Alec Miloslavsky, CEO and executive chairman for EIS Group. “Jim has the experience to know what is necessary to implement high-quality software solutions in a timely fashion. With Jim at the helm, I’m confident the EIS World Wide Services team will continue to be a strong contributor to the overall success of EIS Group.”