Aite-Novarica has named EIS, a core and digital platform provider for insurers, as a “Contender” in its new MarketNavigator™ report, Life/Health/Annuities Claims Systems, citing EIS’ substantial customer experience and momentum in the space. The report summarizes key trends driving change in life, health and annuities claims technology, and provides an overview of available claims systems and suites, examining factors such as technology, strategic differentiators, client focus, lines of business supported, deployment options, implementation approaches, upgrades/enhancements, and functionality.

“We’re very proud of this recognition, which demonstrates our market momentum, strong product coverage and commitment to providing insurers with a flexible, digital-first solution that meets the needs of their constituencies across the life, health and annuities spectrum, including individual beneficiaries and employers,” said Samantha Chow, LAH markets lead at EIS. “Success in claims is about keeping your promise to customers and reducing pain points, whether it’s automating intake of an individual policyholder first notice of loss or enabling an employer to seamlessly navigate the complexities of absence management for thousands of employees.”

As the report notes, though property/casualty insurers have set the bar for customer expectations and real-time processing, the life/health/annuities market is rapidly evolving, and carriers are under increasing pressure to deliver better user experiences.  The report features examples of EIS’ absence claim management capabilities as well as its core life, annuity and health claims.   

“Employers are facing the challenge of managing the complexities of the absence management process including the changing regulatory requirements that impact this space,” said Nancy Casbarro, Vice President of Research & Consulting, Aite-Novarica. “Solutions that can simplify, automate, and manage absence can help employers be more effective, efficient, and compliant.”

EIS’ ClaimCore helps insurance providers deliver on these expectations with a cloud-native microservices architecture that insurers can either use as a stand-alone alone solution, or pair with any number of components of the broader EIS Suite. Key ClaimCore functions include workflow-driven, event- and role-based claims processing, fraud detection, strong mobile capabilities across personas, integration with Customer 360 and its party model, and a business intelligence reporting tool that includes AI for insights.

For more information, view the market analysis and full EIS excerpt from Aite-Novarica here.