by EIS | Jan 17, 2018 | News Articles
Customer expectations have big implications for insurers The Record Jan 17, 2018 The digitization of the everyday has lifted customer expectations and created specific digital strategy and technology implications for insurers, explains EIS Group’s CTO Mike Dwyer....
by EIS | Jan 12, 2018 | News Articles
Perfect customer experience with persona-based engagement Property Casualty 360 Jan 12, 2018 Personas allow insurers to do something personal and differentiating for those coming across their interactions channels. EIS Group’s Fazi Zand describes why personas are the...
by EIS | Jan 11, 2018 | News Articles
The Modern Insurer The Record Jan 11, 2018 Insurers are leveraging new technologies to gain insights from their data and transform their business for the digital age. EIS Group has leveraged Microsoft Azure’s language understanding (LUIS) and Bot Framework services to...
by EIS | Jan 11, 2018 | News Articles
Reinventing Consumer Expectations The Record Jan 11, 2018 EIS Group’s Fazi Zand explains why improving customer experience is a top benefit of AI for insurers. As AI takes a central role in consumers’ lives, insurers are seeing opportunities to provide differentiating...
by EIS | Dec 23, 2017 | News Articles
How Mass Personalization Will Open the Small Business Benefits Market ITA Pro Dec 13, 2017 Looked at through a marketing lens, your personal truth is that you are a demographic of one. And anyone who can grasp that and understands your needs and preferences will...
by EIS | Nov 15, 2017 | News Articles
Tower seeks to leave rivals in the dust with tailored digital insurance model National Business Review Nov 15, 2017 Chief executive Richard Harding says New Zealand-based Tower Insurance is transforming into a “digital challenger” offering customers more tailored...