Less than half of insurance customers trust insurers to deliver basic needs – survey Insurance Business Nov 11, 2020 Insurers have invested Heavily in customer experience, just 49% of customers feel their insurance provider will be responsive to their basic needs,...

Why Most Insuretech Connect Talks Will Be About Personalization DataArt Sep 30, 2020 The days of traditional insurance are fading as insuretechs completely transforms insurance products and services, and their method of delivery. Learn how to successfully personalize...

When insurtech meets coretech, the customer wins. Insurance Wire Aug 10, 2020 Insurers are flipping their lens on their customers.  Rather than making it easier to do business with customers, they are making it easier for customers to do business with them with the...

Coretech (finally) lets insurers leverage InsurTech innovation Property Casualty 360 Jul 20, 2020 InsurTech presents many possibilities for innovating customer experiences, products, and business models. But InsurTechs can't do it alone. They are part of an ecosystem....

Samantha Chow Joins EIS as Life, Annuities and Health Markets Lead Insurance Innovation Reporter Jun 18, 2020 The former senior analyst for Aite Group  will lead EIS’ expansion in markets experiencing a high degree of disruption and seeking to accelerate digital...

EIS Group Inks Reseller Agreement with Comtec Insurance Innovation Reporter Mar 14, 2018 Israel-based Comtec will resell EIS Group’s core and digital insurance platform in the Eastern Mediterranean region ready for digital insurance transformation. EIS Group’s Alec...

The rise of the insurance chatbot Property Casualty 360 Feb 13, 2018 So ascendant is the humble chatbot that some pundits are describing 2018 as the year of AI and voice technology. Will that also be true for insurance? EIS Group’s Fazi Zand writes about how insurers,...

Customer expectations have big implications for insurers The Record Jan 17, 2018 The digitization of the everyday has lifted customer expectations and created specific digital strategy and technology implications for insurers, explains EIS Group’s CTO Mike Dwyer....

Perfect customer experience with persona-based engagement Property Casualty 360 Jan 12, 2018 Personas allow insurers to do something personal and differentiating for those coming across their interactions channels. EIS Group’s Fazi Zand describes why personas are the...

The Modern Insurer The Record Jan 11, 2018 Insurers are leveraging new technologies to gain insights from their data and transform their business for the digital age. EIS Group has leveraged Microsoft Azure’s language understanding (LUIS) and Bot Framework services to...

Reinventing Consumer Expectations The Record Jan 11, 2018 EIS Group’s Fazi Zand explains why improving customer experience is a top benefit of AI for insurers. As AI takes a central role in consumers’ lives, insurers are seeing opportunities to provide differentiating...

How Mass Personalization Will Open the Small Business Benefits Market ITA Pro Dec 13, 2017 Looked at through a marketing lens, your personal truth is that you are a demographic of one.  And anyone who can grasp that and understands your needs and preferences will...

Tower seeks to leave rivals in the dust with tailored digital insurance model National Business Review Nov 15, 2017 Chief executive Richard Harding says New Zealand-based Tower Insurance is transforming into a “digital challenger” offering customers more tailored...

Insurer exploration of artificial intelligence accelerating: InsurTechTO speaker Canadian Underwriter Nov 7, 2017 It is still “early days” for most insurers in Canada when it comes to employing artificial intelligence (AI), but exploration and use of the techniques...

The software revolution laps the insurance shore Property Casualty 360 Oct 31, 2017 Nobody wants to be caught holding stone chisels in a digital world. Keven Lincoln from EIS Group explains how insurers can respond to market disruption and quicken the pace of...