Learn how Swiss Re’s Magnum and EIS streamline underwriting, enhance efficiency, and boost satisfaction for digital transformation teams in the UK and Ireland.

AI is fighting customer frustrations and driving efficiency in insurtech, explains Nick Martindale, but it should augment, not replace, humans

When it comes to the insurance sector, politicians seem unable to grasp that this is one of the biggest – and well paid – employers in the UK, plus a massive generator of overseas payments. Truly global and competitive with the world’s best in every sector; Marine, Cat, commercial, Motor, Specialty and Life. These are not Deliveroo zero hours jobs, these are real careers, jobs that can offer people a chance to better their situation in life, raise a family, build a future. Yet politicans and the mainstream media seem completely unable to understand the sector, or it’s huge contribution to the UK economy.

According to varying sources of research, Embedded Insurance is an estimated $2-3.7 trillion market. That’s the kind of new value potential that’s hard to ignore.

Rory Yates, chief strategy officer of EIS, explains why labelling everything as generative artificial intelligence is confusing at best, and at worst could be a very dangerous mistake.

Connected ecosystems, partnerships, and the human smart device revolution have the potential to radically transform risk decision-making compared to even a decade ago.

Cloud is the ultimate expression of technology’s promise to drive efficiency and accelerate the speed of doing business, all while reducing costs. Each new technical paradigm, iteration, and transformation must deliver on this promise, otherwise it’s pointless.

How can you be customer-centric if your business is designed to put the policy and not the customer at the center? You can’t.

Charles Orton-Jones asks five industry experts how embedded insurance could transform the sector and whether or nor it offers real value for consumers.

According to varying sources of research, Embedded Insurance is an estimated $2-3.7 trillion market. That’s the kind of new value potential that’s hard to ignore.

Rory Yates, chief strategy officer of EIS, explains why labelling everything as generative artificial intelligence is confusing at best, and at worst could be a very dangerous mistake.

Connected ecosystems, partnerships, and the human smart device revolution have the potential to radically transform risk decision-making compared to even a decade ago.

Cloud is the ultimate expression of technology’s promise to drive efficiency and accelerate the speed of doing business, all while reducing costs. Each new technical paradigm, iteration, and transformation must deliver on this promise, otherwise it’s pointless.

How can you be customer-centric if your business is designed to put the policy and not the customer at the center? You can’t.

Charles Orton-Jones asks five industry experts how embedded insurance could transform the sector and whether or nor it offers real value for consumers.

Rory Yates takes a look at how fraud is evolving and puts the case that although AI can be used to commit fraud, it can also be one of the best fraud detection tools available to insurance brands.

Jaguar Land Rover has announced an “Insurance Contribution initiative”, which provides £150 per month towards the cost of cover for its policies for new Range Rover models.

With generative AI already in widespread use across the insurance sector, Fiona Nicolson examines the benefits, risks and further use cases.

Following customer concerns over Jaguar Land Rover’s embedded scheme, Tom Luckham contemplates whether the original equipment manufacturer-led car insurance revolution is still a distant dream?