This EIS 2025 Outlook describes key developments and challenges expected to shape the insurance landscape in the coming year.
Explore how these trends impact operations, strategy, and customer engagement to stay competitive in 2025 and beyond.
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Data & Analytics
Generate business-driving insights with advanced data & analytics
Insurers always need data that’s an accurate reflection of the moment, not data that was accurate an hour ago. (Or more.)
Our Data & Analytics platform enhancement turbocharges existing analytics capabilities in EIS Suite™: Real-time processing, generative AI-powered predictive analytics, and other features to help carriers maximize the business value of critical insights.
Why Advanced Data & Analytics?
When it comes to data, it’s not about sheer volume, even though insurers do have a lot of it. It’s a matter of processing speed, scope, and accuracy. Whether insurers want to quantify their operational efficiency, compare product sales, or analyze market trends that affect their bottom line, they’ll always benefit when data is:
- Processed, formatted, and available for presentation in real or near-real time.
- Holistic and sourced from all relevant internal and third-party data sources.
- Accurate and up-to-the-minute, serving as a spot-on snapshot of the system or trend that’s being examined.
Analytics tools backed by modern legacy core systems can’t meet those standards. As such, the reports they produce are less likely to fuel actionable insights and inform strategy. The advanced data and analytics package for EIS Suite takes carriers far beyond batch reporting and other similarly inefficient practices, giving you a single source of truth for thoroughly informed business decisions.
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Real-Time Processing
The platform enhancement accelerates EIS Suite analytics with an ultra-fast refresh rate — well ahead of what competing solutions offer — to bring carriers real-time-accurate data within mere minutes (five by default, to be exact). Seamless integration between EIS Suite and other key data sources ensures that data capture is as comprehensive as it is fast.
Reporting and Visualization Options
Users of this platform enhancement have more ways to present and visualize critical information: Self-service, real-time dashboards allow insurance professionals to view KPIs ranging from group enrollment to evolving sales trends across business lines. Meanwhile, ad-hoc reporting features make it easy to quickly present data regarding events that don’t easily fit into your go-to reporting templates.
Like our standard analytics package, the enhancement allows users to connect EIS data to external visualization tools such as PowerBI and Tableau. This ensures third-party solutions can be vital parts of insurers’ tech ecosystems.
Embeddable Analytics (Viewable Anywhere in EIS)
The existing analytics widgets in EIS Suite are now customizable. Insurance users can configure widget user interfaces to visualize the most relevant insights for maximum impact and dynamically adjust content. This is useful when examining KPIs related to complex issues like claims leakage.
GenAI-Powered Predictive Analytics
Insurers have the power of predictive analytics on their side with this platform enhancement — and thanks to cutting-edge genAI, business users who aren’t data experts can leverage this advanced analysis fairly easily. The predictive engine is ideal for projecting rates, assessing risk, analyzing the development of market trends, forecasting demand, and more. This ultimately helps improve marketing and sales campaigns, pricing, underwriting, and customer service.
How insurers use EIS Advanced Data & Analytics
It’s not about how much data you have at your disposal — what matters is how you process it and use it. The data and analytics platform enhancement for EIS Suite empowers carriers to make the most of historical, real-time, and predictive data to generate business-relevant insights and improve overall decision-making.
Boosting Customer Satisfaction
By using predictive analysis to assess KPIs related to customer-facing operations, such as the claims lifecycle and enrollment periods, carriers can reasonably project whether they’ll improve or decline based on historical patterns. They can then focus on making operational adjustments that customers will appreciate.
Improving Claims Outcomes
Claims teams who use the platform enhancement in conjunction with EIS ClaimCore® can put real-time data to work for both routine filings and complex cases, helping ensure the best outcome for every claim. Also, genAI-assisted predictive analysis can project claim-filing and resolution trends, allowing adjusters and examiners to focus on mitigating fraud and other kinds of claims leakage.
Turn data into decisions
Advanced Data & Analytics Platform Enhancement Product Overview
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