When customers and other user groups can’t access the data they need to navigate the insurance experience, it prevents them from realizing the full value of coverage products and other solutions.
EIS Portals (available as an EIS OneSuite™ enhancement) improve ease of use, efficiency, and overall effectiveness for customers, prospects, brokers, agents, and internal staff. These interfaces enable users to control their experiences more directly in a way legacy systems simply don’t support.
Modern legacy core systems’ poor integration capabilities make it difficult to funnel data to the front end, leading to frustrations for multiple user groups. Employees with group coverage who need help finding specific benefit information but can’t access it digitally will find themselves stuck relying on customer service calls or confusing documentation. Adjusters could fail to spot claim irregularities because their data lacks real-time accuracy.
Carriers must avoid these issues by ensuring the touchpoints for all user personas (customer, internal, and partner) are accessible and effective. EIS portals accomplish this by ensuring the steady flow of data and presenting it via intuitive interfaces, rewarding all insurance users with rich, personalized digital experiences.
EIS Portals can integrate effortlessly with all of EIS OneSuite via programmable interfaces. They also easily connect to any internal and external third-party systems for added flexibility.
Every EIS OneSuite user group gets secure access to the exact data they need through portals:
EIS Portals meet web content accessibility guidelines to ensure ease of use for everyone. They’re also fully responsive to real-time updates across web touchpoints or mobile platforms. In other words, say goodbye to user experiences that confuse and frustrate customers.
The endless customization possibilities and robust integrations of EIS Portals help maximize efficiency and reduce human workload. For example, adjusters don’t have to track down customer data from disparate sources when analyzing a claim — it’s all readily available in their unique portal from the moment the claim is submitted.
Portals from EIS expand on the power of EIS OneSuite and its core products (CustomerCore™, PolicyCore®, ClaimCore®, and BillingCore®) by granting more flexibility to all insurance users. Customers and group coverage members enjoy having more control over the purchase and use of policies. Meanwhile, insurers and brokers benefit from increased operational efficiency (and customer loyalty) — benefits that show themselves in bottom-line results.
Customers feel most positive about buying insurance when they’re well-informed and can steer the process through self-service. EIS Portals first benefit prospects by making it easy for shoppers to find, compare, and purchase coverage with little to no agent interaction.
As these buyers become established customers, their experience can grow more personalized as insurers use the portal in conjunction with EIS-powered automated workflows to deliver product offers relevant to life events. Portals also make it easier for brokers and agents to better understand their customers and create unique coverage packages.
EIS Portals for insurers across all lines can feature intuitive dashboards with visualizations of key metrics — enrollment, sales of different policy types, customer satisfaction, and more — all powered by real-time data. By always having an eye on their status via portals, carriers can follow an agile approach and use EIS OneSuite to implement changes quickly.
Carrier staff reap clear benefits from the data accessibility and intuitive functionality that EIS Portals enable. Insurers can set up custom portals for key internal persona groups, ranging from policy administration staff to claims teams. The interfaces ensure that each group of users has ready access to the data they need, whether it’s claims data or invoicing histories. Most importantly, it eliminates the need to jump back and forth between different screens or navigate the farthest corners of disparate data systems. That’ll ultimately lead to significant time and resource savings.
EIS Portals
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