Improve Customer Experiences With Customer-Centric EIS Suite
Customer Experience is So Much More Than a Chatbot or Friendly Call Center
For the personalized experiences and updates customers today expect (thanks to tech giants like Amazon, Facebook, and the like), you need a lot more than a chat bot, a friendly customer service voice, and a customer’s name at the top of their dashboard. Insurers are expected to provide, real-time, personalized communications with accurate customer data — which is a tall order with rigid legacy systems.
Data fluidity is the key to a truly better customer experience, and EIS has hacked the way to make it happen: a customer-centric record-keeping system, rather than a policy-centric one.
Read our use case to see how it works and what it can empower.