Carriers that can’t offer seamless, digitally native customer experiences risk losing sales and customer service opportunities. Because outdated core systems can’t support the free flow of data and the open architecture needed for these experiences, a coretech upgrade centered on EIS Suite™ is key to improving customer experience.
In today’s digital-first world, customers often buy online. Carriers with web portals that don’t make it easy for consumers to find what they want lose business to competitors that do.
But purchasing aside, the claims process is what really matters to consumers. At the moment of a claim, they’ll want to know: “How fast will my claim be processed? How long until payout? Can I view claim updates in real time, or get them via text?”
On the backend, this means having freely-flowing data to feed front-end experiences, which most legacy technology just can’t support. And when you can’t provide what customers want, they shop elsewhere.
With open APIs, the components of EIS Suite integrate seamlessly with one another and with third-party systems. The synchronization of up-to-date customer data across the platform enables real-time or near-real-time updates and decision-making within customer experiences. This helps customers feel like their voices are heard and their needs are met.
CustomerCore™, the center of EIS Suite, provides a unified, real-time view of customer data, even when individuals have policies across multiple lines of business. Carriers can use this to shape experiences that match clients’ needs.
ClaimCore® streamlines claims processing on the insurer’s end and gives policyholders mobile claim filing access: A customer can submit the first notice of loss for a fender-bender via smartphone, and the application’s event-driven architecture will trigger related processes (directing them to a nearby body shop, reserving a rental car, etc).
Out-of-the-box reporting capabilities included in EIS Suite allow insurers to examine relevant customer satisfaction metrics and identify areas to further improve customer experiences.
EIS Suite empowers insurers to build true omnichannel experiences, supporting not only customer-facing digital channels, but also empowering call center staff, agents, and brokers to better assist customers.
Making all customer-facing aspects of insurance easier for customers to interact with will always be appreciated — and reflected in profitability metrics. Talk to us today to see practical ways our SaaS can accomplish this for you.
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